Refunds and billing help.

A PRO or ELITE Resume Intelligence report is a digital product. Customers may cancel a purchase and request a refund within 14 days of the purchase date, subject to the Paddle Buyer Terms and any non-waivable rights under applicable law.

When a cancellation is valid, the payment provider will process the refund using the original payment method. Access to a paid report may be revoked when a refund is issued. A refund may also be considered when a duplicate charge occurred, payment succeeded but the report could not be accessed, or a technical issue prevented delivery of the paid report.

Email support@resunexx.com within 14 days of purchase, or contact Paddle Buyer Support at paddle.net. Include the email address used at checkout, the purchase date, and a short description of the request. Do not send payment card details by email.

Paddle may issue a refund without separately asking us when it receives an alert that a chargeback may be imminent. This helps resolve the payment dispute and does not remove any rights you may have under applicable consumer-protection or payment rules.

Refunds are not provided because a resume does not lead to interviews or job offers. ResuNexx provides AI-generated feedback and cannot guarantee hiring outcomes.